CANCELLATION POLICY AND REFUNDS

The customer may at any time before checkout to cancel it. If the product has left the physical space of the store for delivery, the customer is not charged anything and www.gyaliailiou.com must return the paid money. When the shipment of the product is completed and the customer accepts directly for any reason the product is released the return is accepted only if the product is left intact, intact in its original packing and without any condition with only fee shipping cost to the customer regardless of the amount of product orders. If the customer has accepted the product and for any reason want to return it, you must within 14 calendar days from delivery date to inform the www.gyaliailiou.com via E-mail (electronic mail). The product should be left untouched and intact in its original packaging supplied to him. The refund will be by courier ( private courier ) of his own choice and at its own cost of shipping cost. In case the customer wants to change the purchased product to another, must be within 14 calendar days from delivery date to inform the www.gyaliailiou.com via E-mail (electronic mail). The right changes are strictly for once only. We calculated the cost of the product order will replace the original product and will be deducted the cost of the order of the original product. The potential difference that may occur must be paid immediately if the customer makes a change to a product of greater value than the original to complete the process of change. If the customer makes a change to a product of lesser value than the original product www.gyaliailiou.com is required within 15 working days from the time of completion of the process of change to return the amount. In all cases not strictly adhered to the above terms, www.gyaliailiou.com is not obliged to accept return of the product and no other responsibility lies with the customer. If the product is defective or different from what you ordered , the customer must, within 3 working days to inform the www.gyaliailiou.com via e-mail (E-mail) to replace. The replacement, if the product is readily available, will be made within 2-3 working days from the time of receipt at the headquarters of www.gyaliailiou.com the defective or different product from order with no extra charge to the customer. If the product is not immediately available, the replacement will be done when the supplier will deliver to www.gyaliailiou.com readmit the product and the customer will be informed about the delivery time by e- mail, also at no extra charge to the customer. In any case replacement product or refund the customer must complete the specific electronic form REFUNDS located in www.gyaliailiou.com. Telephone cancellations will not be accepted. In case of a refund should be referred to the bank account under the IBAN and the bank where it belongs. The refund shall be made within 15 working days from the time you deliver the product at the headquarters of www.gyaliailiou.com, the account provided to us by the client.
Finally, in case of special order a product by the customer, which is manufactured according to client's data alone are not acceptable return or exchange for any reason and www.gyaliailiou.com assumes no liability to the customer. To proceed with a special order must be fully paid product.

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